FAQ
Transportation and Storage of Goods
What types of transport do you use for delivering goods?
We use road, sea, and air transport depending on the client's needs and the type of cargo.
How is the transportation cost calculated, and what does it depend on?
The cost depends on the type of cargo, its volume, weight, route, and chosen mode of transport.
What information do I need to provide for arranging delivery?
You will need to provide details about the cargo (size, weight, specifications), the point of departure and destination, as well as delivery deadlines.
Can I track the status of my cargo delivery?
Yes, we offer real-time cargo tracking.
What security measures do you take when storing goods in the warehouse?
Our warehouses are equipped with surveillance systems, security personnel, and access control. We also comply with all regulations for storing various types of goods.
How long does it take to deliver goods from Europe, Turkey, and China?
Delivery times depend on the route and mode of transport, but typically it takes between 7 to 30 days.
What should I do if my cargo is damaged or lost during delivery?
Contact us immediately. We will investigate and compensate for the losses according to the contract and insurance terms.
Can goods be stored in the warehouse for a long time? What is the cost of long-term storage?
Yes, long-term storage is possible. The cost depends on the volume and type of cargo as well as the duration of storage.
How is last-mile delivery organized?
We provide last-mile delivery services, ensuring that the cargo is delivered directly to your customer's doorstep.
Are there any restrictions on the types of cargo you can transport or store?
Yes, there are restrictions on transporting hazardous materials and goods that require special storage conditions.
International Payments
How can I pay for goods and services outside of Russia through your company?
We offer international payment services through our payment systems and overseas partners.
What fees does your company charge for international payments?
The fees depend on the transfer amount and destination country. We offer competitive rates.
What documents are required for making international payments?
You will need to provide account details, an invoice from the supplier, and a service agreement.
How do you ensure the security of international payments?
We use secure payment systems and data encryption to minimize risks.
How long does it take to process and transfer international payments?
The process usually takes 1 to 3 business days, depending on the destination country.
What currencies do you support for international payments?
We support major world currencies such as US dollars (USD), euros (EUR), British pounds (GBP), and several others. If you need payment in a specific currency, please contact us for details.
Supplier Sourcing
How does the supplier sourcing process work in Europe and Turkey?
We analyze your request, review our database of reliable partners, and present several options for you to choose from.
How do you verify the reliability of suppliers?
We only work with vetted suppliers, reviewing their track record, feedback, and financial stability.
What communication services with suppliers do you offer?
We assist in negotiations, contract drafting, and provide support throughout all stages of the partnership.
What is the cost of your supplier sourcing services?
The cost depends on the scope of work and complexity of the request. We offer customized terms for each client.
How quickly can you find a suitable supplier for my business?
The process typically takes 5 to 10 business days, depending on the specifics of your request.
Can I personally check the supplier you’ve found?
Yes, we can arrange a meeting with the supplier or organize an online presentation. We can also assist with preparing for an on-site visit and provide accompaniment for your convenience.
Still have questions?
Get in touch with one of our specialists for help.